PC Scan-to-Folder SMBv1 Troubleshooting
If you are experiencing issues when scanning from your Konica Minolta MFP to a folder on your PC, it may be due to security updates from Microsoft. SMBv1 is not installed by default in Windows 10 Fall Creators Update and Windows Server, version 1709 and later versions.
This only affects scan-to-folder and will not affect all users. Scan-to-email and scan-to-ftp are not affected by these updates. Please contact support if you have any questions regarding any scanning issues you may be experiencing.
Windows 8.1 and Windows 10: PowerShell method to detect SMB v1 Protocol status
In order to see if your Windows 10 PC is currently affected by this, you will need to run a command in the Windows PowerShell app. To open it, click on the Start Menu and type “powershell”. Right-click on Windows PowerShell and click Run as Administrator.
Copy or type the following command into Windows PowerShell:
Get-WindowsOptionalFeature –Online –FeatureName SMB1Protocol
Paste into the window by right-clicking anywhere in the PowerShell window.
State will read Enabled or Disabled. If it reads enabled, SMBv1 is currently working on your PC. If it reads disabled, SMBv1 will not work and steps will need to be taken for scan-to-folder to work correctly.
If you’re PC has SMBv1 disabled, there are several options. Most Konica Minolta MFPs can have their firmware updated to enable scanning on PCs that have SMBv1 disabled. For now, Microsoft will also allow you to enable SMBv1 on your PC. Keep in mind that this could be a security risk. Alternatively, Konica Minolta MFPs support other means of scanning including scan-to-email, scan-to-usb, and scan-to-ftp.