C364e Network Error Codes

About Network Error Codes

They refer to codes displayed when an error occurs in the network. You can check the action to take as well as a description of the error by referring to the code in the error code list. If you have a machine code or “Trouble Code” please refer to our C364e Trouble Code page.

Network Error Codes - bizhub C364e - Click on the Job List button and the select the Log tab. Highlight the job that has an error and press the [Details] button to see the network error code.
Job List > Log > Highlight Job > Details

The [Details..] button will display the network error code. Refer to the following tables for more information on the code.


SMTP transmission

SMB transmission

SMB browsing

E-Mail/Internet Fax

FTP

IEEE802.1X

LDAP

WebDAV transmission

User Authentication

WebDAV client

Scan server sending

SMTP transmission

CodeDescription
22Invalid argument.
27The file size is too large.
28Insufficient memory of the device.
32The pipe is broken.
42The specified protocol is unavailable.
51Unable to reach the destination network.
52The connection aborted by the network.
55A buffer shortage occurred.
57The socket is not connected.
58The connection has been interrupted.
60The operation has timed out.
61The connection is rejected.
62The device is not connected to the network.
67The host is shut down.
70The operation is expected to be blocked.
421SMTP server error. Since the service is unavailable, the transfer channel is closed.
432SMTP server error.
The password must be changed.
450SMTP server error.
Unable to access to the mail box.
451SMTP server error.
The requested action has been cancelled because an error occurred while processing a job.
452SMTP server error.
Shortage of the system storage capacity.
453SMTP server error.
No E-mail massage.
454SMTP server error.
Temporary authentication failure.
458SMTP server error.
Unable to queue a message to the node.
459SMTP server error.
The node is not permitted.
499SMTP server error.
An unsupported SMTP error code of 400s is received from the SMTP server.
500SMTP server error.
Syntax error (command unrecognized).
501SMTP server error.
Syntax error in parameters or arguments.
502SMTP server error.
The command is not implemented.
503SMTP server error.
Bad sequence of commands.
504SMTP server error.
The command parameter is not implemented.
521SMTP server error.
The server does not receive mail.
530SMTP server error.
The access is rejected.
534SMTP server error.
The authentication mechanism is too weak.
535SMTP server error.
Authentication error.
538SMTP server error.
The requested authentication mechanism requires encryption.
550SMTP server error.
The requested action is not executed.
551SMTP server error.
The user is not connected locally.
552SMTP server error.
The requested E-mail action is cancelled.
553SMTP server error.
The requested action is not accepted.
554An SMTP server error, or an internal error when sending data.
The transaction failed.
555SMTP server error.
MAIL/RCPT parameter error.
599SMTP server error.
An unsupported SMTP error code of 500s is received from the SMTP server.
2236The certificate has expired, or the validity period has not yet started.
2238The CN field of the certificate does not match the server address.
2239The certificate does not have the expected usage.
2240The certificate is not trusted. To trust the certificate, the certificate must be registered to the system.
2241The certificate has expired.
2242The CA server rejected the connection.
2243The connection to the server that checks for expiration of the certificate has timed out.
2244Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
2261The format of the certificate is invalid.
2263Failed to initialize the certificate verification.
2264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
2266Internal error of the certificate verification.
2267The device certificate does not exist.
2268No certificate is sent from the server.
3000An unexpected error occurred.
3001An unexpected error occurred within the library being used.
3002An invalid channel is specified.
3003SMTP server address is invalid.
3004Parameter error (MIMEBodyHeader).
3005Parameter error (DisplayName).
3006Parameter error (character set).
3007Parameter error (From address).
3008Parameter error (To address).
3009Parameter error (CC address).
3010Parameter error (BCC address).
3011Parameter error (EmailSet is NULL).
3012Parameter error (destination certificate is NULL).
3013Parameter error (E-mail body).
3014The hard disk is invalid.
3015The S/MIME function is disabled.
3016Self-certificate error. The device certificate cannot be used in the S/MIME function. One possibility, among others, is that the type of encryption key is not RSA.
3018An invalid encryption algorithm is specified.
3019An invalid signature algorithm is specified.
3020The E-mail address included in the destination certificate does not match the destination address (To/Cc/Bcc).
3021The E-mail address included in the certificate does not match the sender (From) address.
3022Format error of the certificate.
3023Parameter error (Disposition-Notification-To).
3024Message syntax error of the receiver side.
3025The SMTP server does not support the STARTTLS command.
3026PKI card access error.

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SMB transmission

CodeDescription
42The protocol is not initialized.
52MIO was reset during forwarding.
55An I/O buffer capacity shortage occurred.
57Failed to connect to the server.
62The device is not connected to the network.
The connection has been interrupted.
70The network connection is busy.
4096The host name is not specified.
The specified host name does not exist on the network.
4097The user name is not specified.
Unable to log in with the specified user name and password.
The user does not have write permission to the folder.
Failed to log in due to an SMB protocol error.
4098The folder name is not specified.
The specified folder does not exist.
4099The user name is not specified.
Unable to log in with the specified user name and password.
The user does not have write permission to the folder.
Failed to log in due to an SMB protocol error.
4100The specified file name is invalid.
4101The specified file already exists and is write-protected.
The folder and the disk are write-protected.
4102The specified media to be written is not formatted.
The file system of the specified media to be written is faulty.
4103The server capacity is full.
4104The server capacity has become full while writing data.
4105Other errors to which an error code is not assigned.
10000Failed in authentication using a PKI card (PKI token).
12236The certificate has expired, or the validity period has not yet started.
12239The purpose of the certificate is not right.
12240CA that cannot be trusted or is not registered.
12241The certificate has expired.
12242The CA server rejected the connection.
12243The connection to the server that checks for expiration of the certificate has timed out.
12244The size of the expiration list is too large.
12263Failed in initialization of certificate verification (The path of the hard disk for saving certificates is not specified).
12264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
12266Internal error of the certificate verification.
12267The device certificate does not exist.
12268No certificate is sent from the server.

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SMB browsing

CodeDescription
32The connection has been interrupted.
42The specified protocol is unavailable.
57Failed to connect to the server.
62The device is not connected to the network.
The internal channel detected an error immediately before establishing communication.
67The host PC is shut down.
4096The group name/host name is not specified.
The specified group name/host name does not exist on the network.
4097The user name is not specified.
Unable to log in with the specified user name and password.
Failed to log in due to an SMB protocol error.
4098Administrative shares do not exist.
The shared resource name is not specified.
The shared resource does not exist.
4099The user name is not specified.
Unable to log in with the specified user name and password.
Failed to log in due to an SMB protocol error.
4102The specified media to be written is not formatted.
The file system of the specified media to be written is faulty.
4105Other errors to which an error code is not assigned.
4352The browser machine (master browser/backup browser) is not found.
4353Unable to log in to the browser machine (master browser/backup browser).
4354The sub folder does not exist.
4355The request is not accepted due to an invalid call sequence etc.
4368The number of groups is too large.
4369The number of host PCs is too large.
4370The number of shared resources is too large.
10000Failed in authentication using a PKI card (PKI token).
12236The certificate has expired, or the validity period has not yet started.
12239The purpose of the certificate is not right.
12240CA that cannot be trusted or is not registered.
12241The certificate has expired.
12242The CA server rejected the connection.
12243The connection to the server that checks for expiration of the certificate has timed out.
12244The size of the expiration list is too large.
12263Failed in initialization of certificate verification (The path of the hard disk for saving certificates is not specified).
12264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
12266Internal error of the certificate verification.
12267The device certificate does not exist.
12268No certificate is sent from the server.

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E-Mail/Internet Fax

CodeDescription
1Failed to log in to the E-mail server.
2An internal error occurred.
3Failed to connect to the server.
4The connection has timed out.
5Decoding failed due to invalid MIME format or S/MIME format.
6Available free memory is insufficient. Reception is not possible.
7Job ID is invalid.
9Failed to delete an E-mail message.
10The mail box is full.
11Failed to search the certificate.
12Failed to retrieve the device certificate or private key.
13An I/O error occurred.
A hard disk operation error has occurred, or memory capacity of the computer may be insufficient.
14The S/MIME function is disabled.
15The hard disk is invalid.
16The format of the certificate from the E-mail sender is invalid.
2236The certificate has expired, or the validity period has not yet started.
2238The CN field of the certificate does not match the server address.
2239The certificate does not have the expected usage.
2240The certificate is not trusted. To trust the certificate, the certificate must be registered to the system.
2241The certificate has expired.
2242The CA server rejected the connection.
2243The connection to the server that checks for expiration of the certificate has timed out.
2244Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
2261The format of the certificate is invalid.
2263Failed to initialize the certificate verification.
2264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
2266Internal error of the certificate verification.
2267The device certificate does not exist.
2268No certificate is sent from the server.

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FTP

CodeDescription
22Parameter error (e.g. the file name is NULL).
27Parameter is invalid.
42The specified protocol is unavailable.
52The process is cancelled by a device reset.
55A memory shortage has occurred.
56The FTP connection is already open.
57Failed to connect to the server.
60The connection has timed out.
61The connection has been interrupted.
62The device is not connected to the network.
70The network connection is busy.
450The file has not been deleted.
451The file transfer failed (e.g. due to insufficient server capacity).
452The file transfer failed (e.g. due to insufficient server capacity).
501Syntax error in parameters or arguments.
530Incorrect login name or password.
550The specified folder does not exist.
552The file operation failed (e.g. due to insufficient server capacity).

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IEEE802.1X

CodeDescription
1Connection has already been established.
2Setting error
3Unable to find the destination AP (SSID).
4The authentication mode does not match the AP (IEEE8021X/WPA-EAP/WPA-PSK/NONE).
5Negotiation of the EAP method failed.
6The EAP authentication failed (user ID, password, certificate, etc.)
7Encryption negotiation with the AP failed (TKIP/CCMP).
8Failed to retrieve the client certificate.
9The client certificate has expired.
10Verification error of the server certificate (EAP-TLS/EAP-TTLS/PEAP).
11Although the WPA-PSK mode is selected, the Pre-Shared Key is not specified.
12An authentication error occurred in WPA-PSK mode (unmatched Pre-Shared Key).
13The phase 2 method is not specified (PEAP).
14Negotiation of the phase 2 method failed (PEAP).
15Response from the server has timed out.
16Failed to allocate memory.
17Failed to start the supplicant task.
18The driver does not work.
19The server certificate has expired (EAP-TLS/EAP-TTLS/PEAP).
20CA verification error of the server certificate (EAP-TLS/EAP-TTLS/PEAP).
21Server ID verification error of the server certificate (EAP-TLS/EAP-TTLS/PEAP).
22The CA certificate is not specified (EAP-TLS/EAP-TTLS/PEAP).
23The server ID is not specified (EAP-TLS/EAP-TTLS/PEAP).
24Settings are combined normally.
25Connection and authentication are complete.
26The server certificate does not have the expected usage (EAP-TLS/EAP-TTLS/PEAP).
27The server certificate has expired (EAP-TLS/EAP-TTLS/PEAP).
28Access to the server to check for expiration of the server certificate is rejected (EAP-TLS/EAP-TTLS/PEAP).
29Access to the server to check for expiration of the server certificate has timed out (EAP-TLS/EAP-TTLS/PEAP).
30Unable to check for expiration because the CRL size that has been retrieved to check for the expiration of the server certificate exceeds the maximum capacity that can be retained (1MB) (EAP-TLS/EAP-TTLS/PEAP).
31Incorrect format of the server certificate (EAP-TLS/EAP-TTLS/PEAP).
32Verification of the server certificate is invalid (EAP-TLS/EAP-TTLS/PEAP).
33The hard disk path is not specified for the certificate verification (PKI) function (EAP-TLS/EAP-TTLS/PEAP).
34The certificate verification (PKI) function is in the excessive multiplex processing status (EAP-TLS/EAP-TTLS/PEAP).
35Parameter error of the certificate (EAP-TLS/EAP-TTLS/PEAP).
36Internal error of the certificate verification (PKI) function (EAP-TLS/EAP-TTLS/PEAP).

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LDAP

CodeDescription
1An invalid operation occurred.
4The number of search results has exceeded the maximum number of items allowed.
7The LDAP server does not support SASL.
10Unable to trace the link although Referral is specified.
32Cannot find the search route.
49Failed to log in to the LDAP server.
80An unexpected error occurred.
85The connection has timed out.
86The supported SASL does not match the LDAP server side.
88Cancelled by the user.
90A memory shortage has occurred.
91Unable to connect to the LDAP server.
92The supported LDAP version does not match the LDAP server side.
128Failed to resolve the LDAP server name using the DNS server.
129The certificate of the LDAP server has expired.
130Mutual authentication using GSS-SPNEGO (Kerberos v5) failed.
131The search result remains.
2238The CN field of the LDAP server certificate does not match the server address.
2239The LDAP server certificate does not have the expected usage for a server.
2240The LDAP server certificate is not trusted. To trust the certificate, the certificate must be registered to the system.
2241The LDAP server certificate has expired.
2242The CA server rejected the connection.
2243The connection to the server that checks for expiration of the certificate has timed out.
2244Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
2261The format of the LDAP server certificate is invalid.
2263Although the environment is configured to use the hard disk, it is unable to perform verification because the hard disk path has not been specified.
2264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
2266Internal error of the certificate verification/management module.
2267The device certificate does not exist.
2268No certificate is sent from the communications peer.
10000Failed in authentication using a PKI card (PKI token).
12236The ticket certificate has expired.
12239The ticket certificate does not have the expected usage for a server.
12240The ticket certificate is not trusted. To trust the certificate, the certificate must be registered to the system.
12241The ticket certificate has expired.
12242The CA server rejected the connection.
12243The connection to the server that checks for expiration of the certificate has timed out.
12244Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
12261The format of the ticket certificate is invalid.
12263Although the environment is configured to use the hard disk, it is unable to perform verification because the hard disk path has not been specified.
12264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
12266Internal error of the certificate verification/management module.

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WebDAV transmission

CodeDescription
22The format of the URL of the target resource is invalid. Parameter error.
27Attempted to send data that exceeds the maximum transferrable size for transfer coding.
42WebDAV send is disabled.
52The process is cancelled by a device reset.
55A buffer shortage occurred.
56The connection has already been established.
57The connection to the WebDAV server failed (including connection time out).
62The device is not connected to the network.
70MIO is busy.
72The connection has been interrupted with the condition that is insufficient to the specified size.
1001The server does not support WebDAV.
Unable to upload data to the server.
1002The intermediate resource is not a collection (directory) (e.g. the specified folder does not exist).
1003The target resource is a collection (directory).
1011Although "https" is specified for the resource URL, it is unavailable because the SSL library is not included for the modularity.
1012Although "https" is specified for the resource URL, the connection is interrupted because the WebDAV server certificate has expired.
1013The CONNECT method is issued to the proxy server to establish an SSL connection via a proxy, but it is rejected.
1017A communication error occurred while sending a request.
1018A communication error occurred while receiving a response.
1027nContentLength exceeds the maximum transferable size.
1030Although use of a proxy has been specified, the proxy setting information is unavailable.
1031The connection to the proxy server failed (including connection time out).
1098Failed in chunk TX to SharePoint Server.
1099Another internal error occurred (e.g. memory shortage).
2236The certificate has expired, or the validity period has not yet started.
2238The CN field of the certificate does not match the server address.
2239The certificate does not have the expected usage.
2240The certificate is not trusted. To trust the certificate, the certificate must be registered to the system.
2241The certificate has expired.
2242The CA server rejected the connection.
2243The connection to the server that checks for expiration of the certificate has timed out.
2244Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
2261The format of the certificate is invalid.
2263Failed to initialize the certificate verification.
2264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
2266Internal error of the certificate verification.
2267The device certificate does not exist.
2268No certificate is sent from the server.

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User Authentication

CodeDescription
1Invalid parameter (e.g. the number of characters exceeds the limit, blank).
The authentication function setting is disabled.
2Failed to resolve the name using the DNS server.
3Unable to find the authentication server.
4Failed to authenticate.
5Failed to allocate memory.
An unexpected error occurred (which does not occur under normal usage conditions).
6An authentication request is received while an internal task of the user authentication client is being performed.
7MIO was reset during forwarding.
10000Failed in authentication using a PKI card (PKI token).
12236The SSL certificate has expired.
12239The certificate does not have the expected usage.
12240The certificate is not trusted. To trust the certificate, the certificate must be registered to the system.
12241The certificate has expired.
12242The CA server rejected the connection.
12243The connection to the server that checks for expiration of the certificate has timed out.
12244Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
12261The format of the certificate is invalid.
12263Although the environment is configured to use the hard disk, it is unable to perform verification because the hard disk path has not been specified.
12264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
12266Internal error of the certificate verification.

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WebDAV client

CodeDescription
2The ID of a client that is not active has been specified.
3Receive time out occurred.
4A receive error occurred. Or an invalid request URL is specified.
5The size of the content length or the receive size exceeds the maximum transferable size. Or the size of the message body is too large.
6The process is cancelled by a device reset. Or the size of the message body exceeds the maximum transferable size.
7An internal error occurred. Or the process is cancelled by an internal reset.
8Failed to connect to the WebDAV server.
9An error occurred while sending data to the WebDAV server.
10A timeout occurred while sending data to the WebDAV server.
11Failed to connect to the proxy server.
12The proxy server rejected the connection request.
13While the proxy server specification is valid, the host of the proxy server is not specified.
14Failed to authenticate the proxy server.
15Other error was returned from the proxy server.
16An internal error occurred.
17The process is cancelled because MIO_REQBODY_ERROR is specified by the device application.
2236The certificate has expired, or the validity period has not yet started.
2238The CN field of the certificate does not match the server address.
2239The certificate does not have the expected usage.
2240The certificate is not trusted. To trust the certificate, the certificate must be registered to the system.
2241The certificate has expired.
2242The CA server rejected the connection.
2243The connection to the server that checks for expiration of the certificate has timed out.
2244Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
2261The format of the certificate is invalid.
2263Failed to initialize the certificate verification.
2264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
2266Internal error of the certificate verification.
2267The device certificate does not exist.
2268No certificate is sent from the server.

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Scan server sending

CodeDescription
1The action is not supported.
2The specified parameter is invalid.
3The operation failed.
4A temporary error occurred on the scan server.
5An internal error occurred on the scan server.
6The scan server returned an error due to operation by an unauthorized user.
7The scan server returned an error due to invalid request.
8Addresses for secondary distribution are not supported.
9The destination address is not included in PSP.
10The scan server returned an error due to access by an unauthorized user.
11The scan server returned an error due to a request for invalid action.
12The scan server returned an error due to transmission of unregistered PSP to the scan server.
13The scan server returned an error due to a request for invalid action.
14The scan server returned an error due to use of a format that is not supported.
22The specified parameter is invalid.
42The WebService or WSD-Scan function is invalid.
52The connection aborted by the network.
53The connection is suspended.
55The I/O buffer capacity is in short.
57No connection exists with the client.
62The connection has been interrupted.
70NICFUM is busy.
2236The SSL certificate has expired.
2238The CN field of the certificate does not match the server address.
2239The certificate does not have the expected usage.
2240The certificate could not be trusted. To trust the certificate, the certificate must be registered to the system.
2241The certificate has expired.
2242Cannot connect to the CA server upon certificate verification.
2243Time out occurred at the time of the certificate verification.
2244The size of the expiration list is too large.
2261The format of the certificate is invalid.
2263No verification can be performed as he hard disk path has not been specified yet.
2264Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20).
2265Parameter of the certificate verification is invalid.
2266Internal error of the certificate verification/management module.
2267The device certificate does not exist.
2268No certificate is sent from the communications peer.

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