When your bizhub MFP has issues, many times you will be presented with an error code. Unfortunately, the error code does not give you much information as to what the problem actually is. The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code on the control panel. Each code corresponds to a particular issue that the machine is experiencing. Below is an example of what the machine will display on the main screen when a trouble code is found by the Konica Minolta bizhub C364e.
Many trouble codes can be reset. Sometimes, an acute issue might happen that will generate a code even when there is not a recurring issue. For certain trouble codes, the machine will attempt to automatically clear the issue by rebooting itself. Other times, it will be necessary for a user to manually take action to clear the trouble code. This can be done by taking the following two steps.
- Opening/closing the front door
- Turning main power switch OFF/ON (not sub power switch)
If these two steps are taken and the trouble code remains, further action will be needed eliminate the problem that is causing the trouble code. In some circumstances, users will be able to take steps to fix the problem. In other cases, you will need to contact a trained service technician to preform the required maintenance to fix the underlying problem. To help you understand the potential problems the Konica Minolta bizhub C364e might be experiencing, below is a list of the most common Trouble Codes with descriptions as well as a complete list of Trouble Codes for your reference.
Common Trouble Codes
| Error Code | Description | Action |
|---|---|---|
| C0202 | Tray 1 feeder up/down abnormality | Usually paper has fallen behind the tray |
| C0204 | Tray 2 feeder up/down abnormality | |
| C0206 | Tray 3 lift-up failure | |
| C0208 | Tray 4 lift-up failure | |
| C0210 | LCT lift failure | |
| C0211 | Manual feed up/down abnormality | |
| C0214 | LCT shift failure | |
| CD004 | HDD Issue | Reformat or replace the hard drive. |
| CD010 | ||
| CD012 | ||
| C3101 | Fuser Issue | If trouble reset does not clear the trouble code, replace the fuser. |
| C3201, C3202 | ||
| C3302 | ||
| C3425 | ||
| C3722, C3725, C3726 | ||
| C3825, C3826 | ||
| C3922, C3925, C3926 | ||
| CE301 | Memory Issue | Restart from the main power switch. |
C364e Trouble Codes
| Error Code | Description |
|---|---|
| C0002 | Paper feed communication error |
| C0106 | Tray 3/LCT paper feed motor turning at abnormal timing |
| C0107 | Tray 3/LCT vertical transport motor turning at abnormal timing |
| C0108 | Tray 4 paper feed motor turning at abnormal timing |
| C0109 | Tray 4 vertical transport motor turning at abnormal timing |
| C0202 | Tray 1 feeder up/down abnormality |
| C0204 | Tray 2 feeder up/down abnormality |
| C0206 | Tray 3 lift-up failure |
| C0208 | Tray 4 lift-up failure |
| C0210 | LCT lift failure |
| C0211 | Manual feed up/down abnormality |
| C0214 | LCT shift failure |
| C1004 | FNS communication error |
| C1081 | SD communication error |
| C1102 | Main tray up/down motor drive malfunction |
| C1103 | Alignment plate motor/Fr malfunction |
| C1105 | Bundle eject motor drive malfunction |
| C1106 | Stapler movement motor malfunction |
| C1109 | Stapler motor drive malfunction |
| C1112 | Stapler motor malfunction |
| C1113 | Center-staple lead edge stopper motor malfunction |
| C1114 | Center-staple front adjust drive motor malfunction |
| C1115 | Center-staple knife drive motor malfunction |
| C1132 | Punch drive motor malfunction |
| C1140 | Alignment plate motor/Rr malfunction |
| C1141 | Paddle motor drive malfunction |
| C1144 | Pre-eject drive motor malfunction |
| C1145 | Trailing edge stopper motor malfunction |
| C1156 | Center-staple paddle roller motor malfunction (trailing edge) |
| C1182 | Shift motor drive malfunction |
| C1184 | Paper discharge control motor malfunction |
| C1195 | Paper discharge control motor malfunction |
| C1196 | Center fold roller motor malfunction |
| C1197 | Tri-folding guide motor malfunction |
| C11A1 | Exit roller pressure/ retraction malfunction |
| C11A2 | Accommodation roller pressure/ retraction malfunction |
| C11E1 | Paper exit switching drive malfunction |
| C1402 | FS nonvolatile memory error |
| C2152 | Transfer belt pressure welding alienation |
| C2253, C2254 | PC motor failure to turn |
| C2255, C2256 | Developing motor failure to turn |
| C2355 | Transfer belt cleaner cooling fan failure to turn |
| C2411, C2412, C2413, C2414 | Developing unit new article release |
| C2551, C2553, C2555, C2557 | Abnormally low toner density detected TCR sensor |
| C2552, C2554, C2556, C2558 | Abnormally high toner density detected TCR sensor |
| C2559, C255A, C255B, C255C | TCR sensor adjustment failure |
| C2561, C2562, C2563, C2564 | TCR sensor failure |
| C2650 | Main backup media access error |
| C2A11, C2A12, C2A13, C2A14 | Drum unit new release failure |
| C3101 | Fusing roller separation failure |
| C3201, C3202 | Fusing motor failure to turn |
| C3302 | Paper cooling fan failure to turn |
| C3425 | Fusing warm-up trouble |
| C3722, C3725, C3726 | Fusing abnormally high temperature detection |
| C3825, C3826 | Fusing abnormally low temperature detection |
| C3922, C3925, C3926 | Fusing sensor wire breaks detection |
| C4091 | I/F communication error |
| C4101 | Polygon motor rotation trouble |
| C4501 | Laser malfunction |
| C4801 | Main unit board failure |
| C4802 | Main unit backup data miscompare |
| C5102, C5103 | Transport motor failure to turn |
| C5351 | Power supply cooling fan motor failure to turn |
| C5354 | Ozone fan failure to turn |
| C5355 | Toner bottle cooling fan failure to turn |
| C5370 | Machine rear side cooling fan failure to turn |
| C5372 | MFP control board CPU temperature failure |
| C5501 | AC signal abnormality |
| C5601 | Engine control malfunction |
| C5603 | Expansion control board communication error |
| C6001 | DF related configuration error 1 |
| C6002 | DF related configuration error 2 |
| C6102, C6103 | Drive system home sensor malfunction |
| C6104, C6105 | Back side cleaning home sensor abnormality |
| C6704 | Image input time out |
| C6751 | CCD clamp/gain adjustment failure |
| C6752 | ASIC clock input error (front side) |
| C6753 | ASIC clock input error (back side) |
| C6754, C6755 | CIS clamp adjustment failure |
| C6756 | CCD power-supply voltage malfunction |
| C6901, C6902, C6903 | DSC board mount failure 1 |
| C6911, C6912, C6913 | DSC board mount failure 2 |
| C6F01 | Scanner sequence trouble 1 |
| C8101 | Before reading pressure welding alienation mechanism trouble |
| C8107 | Glass cleaning mechanism trouble |
| C8302 | Cooling fan trouble |
| C8401 | Data flash failure |
| C9401, C9402 | Exposure LED lighting failure |
| C9403, C9404 | CIS LED lighting failure |
| CA051, CA052, CA053 | Standard controller configuration failure |
| CC140 | Trouble related to security |
| CC151, CC152 | ROM contents error upon startup |
| CC155 | Finisher ROM error |
| CC156 | DF ROM error |
| CC159, CC15A | ROM contents error upon startup (DSC1), ROM contents error upon startup (DSC2) |
| CC15B | Flash ROM error (saddle) |
| CC15C | Engine Flash ROM writing error |
| CC163 | ROM contents error (PRT) |
| CC164 | ROM contents error (MSC) |
| CC165 | ROM contents error (DF) |
| CC170, CC171, CC172, CC173, CC174, CC180, CC181, CC182, CC183, CC184, CC185, CC186 | Dynamic link error during starting |
| CC190 | Outline font load error |
| CC191 | Setting parameter load error (LDR) |
| CC211 | Authentication device general error |
| CC212 | User validation error |
| CC213 | Card information setting error |
| CC214 | User information deletion error |
| CC216 | Acquisition failure of the number of trials/Initialize error of number of authentication |
| CD002 | JOB RAM save error |
| CD004, CD00F, CD020 | Hard disk access error (connection failure) |
| CD010 | Hard disk unformat |
| CD011 | Hard disk out of specifications mounted |
| CD012 | Mount error due to hard disk being unformatted |
| CD030 | Hard disk management information reading error |
| CD041, CD042, CD043, CD044, CD045, CD046 | HDD command execution error |
| CD047, CD048, CD049, CD04A, CD04B | HDD SCSI library error |
| CD110 | Wireless LAN destination initialization error |
| CD201, CD202, CD203 | File memory mounting error |
| CD211, CD212 | PCI-SDRAM DMA operation failure |
| CD241, CD242 | Encryption ASIC setting error |
| CD252 | No relay circuit boards for IC-414 mounting at IC-414 mount setting |
| CD261 | USB host board failure |
| CD262 | Extension network adapter installation error |
| CD271 | i-Option activated and additional memory not installed |
| CD272 | i-Option activated and additional memory and HDD not installed |
| CD3## | Nonvolatile data error |
| CD370 | Nonvolatile data multiple errors |
| CD390 | Nonvolatile data checksum error |
| CD3A0 | Counter error |
| CD401, CD402, CD403, CD404, CD405, CD406, CD407, CD411, CD412, CD413 | NACK command incorrect |
| CD601, CD602, CD603 | Trouble related to security |
| CDC## | Trouble related to security |
| CDF50, CDF70, CDFA0 | ASIC image error |
| CDF51, CDF71, CDFA1 | ASIC image error |
| CE001, CE003, CE004, CE005, CE006, CE007 | Abnormal message queue |
| CE002 | Message and method parameter failure |
| CE101 | Browser finish detected |
| CE201 | Transmission operation log storage fault |
| CE301, CE302, CE303, CE304, CE305 | Referring incorrect memory |
| CED01 | The authentication application information does not exist in the hard disk/SSD board in the enhanced server authentication state. |
| CEEE1 | MFP board malfunction |
| CEEE2 | Scanner section malfunction |
| CEEE3 | Printer control board malfunction |